To reward your loyalty, Optique Moitzheim has two attractive offers to help you purchase one or more new pairs of glasses.
To make it easier for you to buy an extra pair of glasses – whether to change your look, to have a pair better suited to certain activities such as sport, for example, a pair of sunglasses tailored to your prescription, or simply to have a spare pair – we are committed to offering you a 25% discount on any new pair, provided that the purchase is made within six months of buying your first pair and that the lens prescriptions are identical to those of the first pair and are from the same manufacturer (Zeiss or Essilor).
The 25 per cent discount applied to the second purchase will be calculated on the total cost of the cheaper of the two pairs.
To be eligible for the benefits of our offer, the following conditions must be met:
Under this offer, the pair of glasses receiving the 25% discount is not covered by the ‘right to correct’ guarantee as described in our ‘Optique Pass’.
See full terms and conditions in-store.
To reward your loyalty, we are committed to offering you:
– a 10% discount on any new pair of glasses purchased within the first year following the purchase of a pair of glasses, regardless of the prescription strength of the new lenses
– a 5% discount on any new pair of glasses purchased during the second year following the purchase of a pair of glasses.
These offers cannot be combined with any other offers, promotions or discounts and are strictly personal.
Little touches that make our customers happy
At all Optique Moitzheim branches, qualified opticians and optometrists offer eye tests and contact lens fittings without the need for a prior appointment. In urgent cases, and provided the lenses are in stock, we are committed to providing you with high-quality glasses on the same day.
Whatever the age of your frames, we undertake to carry out any necessary straightening, adjustments and other minor repairs free of charge. All details regarding your eyewear are recorded in our computer system and are immediately available at all Optique Moitzheim branches.
With every purchase, we provide an invoice which you can use to claim a refund from your health insurance fund, supplementary health insurance provider or insurer, subject to the conditions governing eligibility for a refund.
Your glasses – both the frames and the lenses – are covered by a two-year warranty against manufacturing defects, which excludes damage resulting from normal wear and tear or improper use of your glasses.
THE RIGHT TO MAKE MISTAKES
Our opticians are trained to offer you the best possible advice when choosing your frames. However, if, within the first month of receiving your glasses, you feel you have made the wrong choice, we undertake to exchange your frames – with the exception of bespoke frames – and, if necessary, to provide new lenses at half price. Any difference in price between the two frames will be taken into account.
PRESCRIPTION ERROR
If, within the first month following delivery of your glasses, it transpires that the prescription strength of the lenses does not meet your requirements, we undertake to provide new lenses of the same quality free of charge.
You may only invoke these rights in the event of an error once for the glasses listed in this document.
Your glasses (frames and lenses) are insured against breakage for one year. Upon presentation of the glasses, we undertake to replace any broken or damaged parts with identical ones, subject to payment of a 50 per cent excess.
This cover is valid only once during the one-year warranty period for the equipment covered by the warranty.
The Optique Moitzheim branches carry the Zeiss Relaxed Vision Centre label, and our opticians use the Zeiss Video Infral and Essilor Visioffice systems to ensure optimal measurements and optimal lens centring in your frames.
However, if, after a one-month adjustment period, you are not entirely satisfied with your progressive multifocal lenses, we undertake to replace them free of charge with another type of progressive lens or with two pairs of single-vision lenses from the same supplier and of the same quality.
We cannot refund any price difference between the new lenses and the replaced progressive lenses.